The New York Racing Association, Inc.

Guest Services Representative

US-NY-Ozone Park
ID
2017-1518
Aqueduct Racetrack (only)
Position Type
Part-Time Regular

Job Overview

The Guest Service Representative will primarily be responsible for providing effective customer service for all internal and external calls by utilizing excellent, in-depth knowledge of company products and programs as well as being a team player within the department.  Responsible for handling customer inquiries, complaints, disputes, deposits, read-backs, and collection.  The Guest Service Representative position is a part-time position.

Responsibilities

  • Provide general customer service information utilizing all available sources including NYRA website, NYRA databases/systems and the internet. (Hours of operation, directions, pricing, etc.)
  • Assist NYRA Rewards customers with account inquiries.
  • Troubleshoot password and basic log on issues.
  • Research any misapplied information or customer discrepancies.
  • Provide special event information.
  • Create spreadsheets as per department protocols which track nature of calls, resolution, etc…
  • Other duties as assigned. 

Qualifications

  • High school Degree or Technical Certification
  • Minimum three (3) years of experience in a customer service call center  or in a customer service position with whose primary focus was ensuring  customer account data, updating online files, responding to and/or resolving customer inquiries via phone or paper.  

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