The New York Racing Association, Inc.

  • Racing Operations Associate

    Job Locations US-NY-Ozone Park
    Aqueduct Racetrack (only)
    Position Type
    Full-Time Regular
  • Job Overview

    The Racing Operations Associate will deliver operational, strategic and tactical customer insights that help drive NYRA Bets and content management overall business strategy; Develop daily, weekly and monthly reports that provide a 360-degree view of the NYRA Bets and export customer; Help define the customer value and lifecycle, identify campaign triggers, perform customer segmentation and suggest improvements to ensure relevant customer data is captured and accessible for reporting and analysis and inclusion into strategies that increase customer loyalty and wagering activity. Provide operational support of the ADW and Content Management lines of business.



    • Develop and maintain functional expertise in database analytic tools employed by NYRA and NYRA Bets;
    • Develop standardized customer reporting and communicate statistical and accounting data into simplified, actionable formats. Produce reports and utilize key insights and implications generated from those reports;
    • Analyze all published reports for credibility, consistency and adherence to established business processes and rules. Interpret results and offer summary insights, conclusions and recommendations as appropriate;
    • Assist with the day-to-day operations, for NYRA Bets and Simulcasting departments;
    • Leverage database(s) and provide reports on transaction activity;
    • Deliver recommendations and conclusions drawn from analyses of internal and external data sources;
    • Create and manage customer segmentation specific to loyalty;
    • Serve as the in-house data expert on NYRA Bets wagering initiatives.



    • Bachelor’s degree with a major in Business Administration or equivalent experience in an analytical field.
    • Experience or training in modeling, data mining and analytics.Knowledge of pari-mutuel wagering; Expert in analytical skills and proficient with advanced financial analysis; Ability to quantify marketing related data; Ability to create new and innovative processes;
    • Ability to define problems, collect and analyze data, and draw valid conclusions;
    • Proficient knowledge of Microsoft PowerPoint and Word; Expert knowledge of Microsoft Excel and Tableau.
    • Talent for developing strong working relationships both inside and outside of the organization;
    • Ability and preference to undertake action-oriented and self-motivated projects;
    • Sound communication skills, both verbal and written;
    • Must be comfortable in a fluid and evolving organization;
    • Passionate about delivering a positive, consistent customer experience at all touch points;
    • Ability to Multi-task;
    • Ability to prioritize, meet deadlines and goals;
    • Excellent organization skills;
    • Problem solving skills.
    • Willingness to work nights, weekends and holidays when necessary.



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