The New York Racing Association, Inc.

  • Customer Service Representative

    Job Locations US-NY-Ozone Park
    ID
    2019-1775
    Track
    Aqueduct Racetrack (only)
    Position Type
    Part-Time Regular
  • Job Overview

    The Customer Service Representative will primarily be responsible for providing effective customer service for all internal and external calls by utilizing excellent, in-depth knowledge of company products and programs as well as being a team player within the department.  Responsible for handling customer inquiries, complaints, disputes, deposits, read-backs, and collection.  The Customer Service Representative position is a part-time position.

    Responsibilities

    • Provide general customer service information utilizing all available sources including NYRA website, NYRA databases/systems and the internet. (Hours of operation, directions, pricing, etc.)
    • Assist NYRA Rewards customers with account inquiries.
    • Troubleshoot password and basic log on issues.
    • Research any misapplied information or customer discrepancies.
    • Provide special event information.
    • Create spreadsheets as per department protocols which track nature of calls, resolution, etc…
    • Other duties as assigned. 

    Qualifications

    • High school Degree or Technical Certification
    • Minimum three (3) years of experience in a customer service call center  or in a customer service position with whose primary focus was ensuring  customer account data, updating online files, responding to and/or resolving customer inquiries via phone or paper.  

    The shifts available are as follows:

     

    9:55am to 5pm on Wed/Thu/Fri/Sat and a second shift of 9:55am to 5pm on Mon/Fri/Sat/Sun

     

     

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