The Customer Service Representative  is primarily responsible for providing effective customer service for all internal and external calls by utilizing excellent, in-depth knowledge of company products and programs as well as being a team player within the department. 

Essential Functions of the Customer Service Representative include but are not limited to the following:

• Provide general customer service information. (Hours of operation, directions, etc.)
• Handle high call volumes of both inbound and outbound.
• Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
• Troubleshoot password and basic technical application issues.
• Research any misapplied information or customer discrepancies.
• Provide special event, promotions and wagering details.
• Assist customer via telephone and live chat  as needed
• Performs other duties as assigned by Supervisors or other senior management

• High School Degree or Technical Certification
• Three (3) years of experience in a call or contact center or a customer service position with focus on providing outstanding customer service
• Strong computer skills (Microsoft and basic Internet navigation)
• Excellent phone manner
• Data entry
• Strong organizational skills
• Attention to detail
• Ability to multi-task
• Strong verbal communication
• Experience handling confidential information
• Must be available to work weekends and holidays
• Quick study who can adapt quickly and learn different products. 

Hourly Pay Rate:  $15 to  $17 ph