The New York Racing Association, Inc.

Customer Service Representative

Job Locations US-NY-Ozone Park
Aqueduct Racetrack (only)
Position Type
Full-Time Regular
USD $15.00/Hr.
USD $17.00/Hr.

Job Overview

The Customer Service Representative  is primarily responsible for providing effective customer service for all internal and external calls by utilizing excellent, in-depth knowledge of company products and programs as well as being a team player within the department. 


Essential Functions of the Customer Service Representative include but are not limited to the following:

  • Provide general customer service information. (Hours of operation, directions, etc.)
  • Handle high call volumes of both inbound and outbound.
  • Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
  • Troubleshoot password and basic technical application issues.
  • Research any misapplied information or customer discrepancies.
  • Provide special event, promotions and wagering details.
  • Assist customer via telephone and live chat  as needed
  • Performs other duties as assigned by Supervisors or other senior management



  • High School Degree or Technical Certification
  • Three (3) years of experience in a call or contact center or a customer service position with focus on providing outstanding customer service
  • Strong computer skills (Microsoft and basic Internet navigation)
  • Excellent phone manner
  • Data entry
  • Strong organizational skills
  • Attention to detail
  • Ability to multi-task
  • Strong verbal communication
  • Experience handling confidential information
  • Must be available to work weekends and holidays
  • Quick study who can adapt quickly and learn different products. 

Hourly Pay Rate:  $15 to  $17 ph


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